Refund & Return Policy – No15 Skincare
Last updated: July 20, 2025
We want you to love your skincare. If for any reason you’re not completely satisfied with your purchase from No15 Skincare, please read our policy below.
1. Returns
You may request a return within 14 days of receiving your order. To be eligible for a return:
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The product must be unused, unopened, and in its original packaging.
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For hygiene and safety reasons, we cannot accept returns on used or opened skincare products.
If your item is damaged, defective, or incorrect, please contact us within 5 days of delivery so we can resolve it.
2. How to Request a Return
To initiate a return, please email us at info@no15skincare.com with the following:
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Your order number
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Reason for return
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A clear photo (if the item is damaged or incorrect)
We will provide instructions for returning the item. Please do not send products back without approval, as they may not be accepted or refunded.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
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Shipping costs are non-refundable unless the return is due to our error (e.g. wrong or damaged product).
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You are responsible for return shipping costs unless otherwise agreed.
4. Exchanges
We do not offer direct product exchanges. If you wish to order a different item, please return your product (if eligible) and place a new order.
5. Sale Items
Only regular-priced items are eligible for a refund. Sale or promotional items are final sale and cannot be returned or refunded, unless defective.
6. Questions?
For any questions regarding returns or refunds, feel free to contact us at:
📧 info@no15skincare.com