Shipping Policy – No15 Skincare
Last updated: July 20, 2025
We’re committed to delivering your skincare products as quickly and safely as possible. Below you’ll find all relevant shipping details for your No15 Skincare order.
📦 Shipping & Delivery Overview
🇳🇱 Netherlands (Domestic)
- Standard shipping rate: €4.95
- Free shipping: from €60 and up
- Delivery time: 1–3 business days
- Processing time: 0–1 day (Mon–Sat)
🇪🇺 European Union (Belgium, Germany, Austria, France, etc.)
- Standard shipping rate: €12.95
- Free shipping: from €85 and up
- Delivery time: 2–5 business days
- Processing time: 0–1 day (Mon–Sat)
🌍 International (USA, Canada, Australia, UAE, etc.)
- Standard shipping rate: €19.95
- Free shipping: from €110 and up
- Delivery time: 5–10 business days
- Processing time: 0–1 day (Mon–Sat)
2. Delivery Times
Estimated delivery times:
| Region | Delivery Time |
|---|---|
| Netherlands & Belgium | 1–3 business days |
| EU Countries | 3–7 business days |
| UK | 4–8 business days |
| USA & Canada | 6–12 business days |
| Other international destinations | 7–14 business days |
Note: Shipping times are estimates and may vary due to customs processing or carrier delays.
3. Order Processing
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All orders are processed within 1–2 business days (Monday–Friday).
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Orders placed on weekends or holidays will be processed on the next working day.
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Once shipped, you will receive a tracking number via email.
4. Customs & Import Fees
For orders outside the EU (including the UK and USA), additional customs fees or import taxes may apply depending on your country’s regulations. These costs are the responsibility of the customer and are not included in our shipping fees.
5. Delivery Issues
If your order is delayed, damaged, or appears lost, please contact us at info@no15skincare.com with your order number and any relevant information. We’ll do our best to assist you.
6. Shipping Carriers
We ship with trusted partners such as PostNL, DHL, DPD, or local delivery services depending on your destination.
Need help with your shipment?
📧 Contact us at info@no15skincare.com – we’re happy to help!